We are preparing to integrate Zija systems with Isagenix. The resources on this page will guide you through the process of becoming an Isagenix Independent Associate, which gives you access to the Isagenix Back Office, Isagenix Team Compensation Plan, and the full range of Isagenix products. Please use the resources on this page to prepare for complete integration.
July 13, 2020 at 12pm EST
Watch this step-by-step tutorial to see exactly what you can expect on transition day.Watch
Learn more about how to prepare for the Zija to Isagenix integration.Learn More
There will be a difference in BV as Zija products become a part of the Isagenix portfolio. Check out this chart to see what the BV differences will be in some of your favorite products.Learn More
View the accepted forms of payment in each market.Learn More
See how commissions will be paid in each market and in which currency.Learn More
Visit our Leader Resources page for more information on Isagenix products, programs, and more!Leader Resources
You have questions, we have answers.
July 13! We’re getting close to us finally being one big family!
Our systems are scheduled to go live at 12 p.m. ET (9 a.m. AZ time). At this time, all Zija Members will be able to log in to the Isagenix Back Office and confirm their new Isagenix accounts.
As Zija joins the Isagenix family, we are focusing our efforts on the markets where we have created a tangible impact in order to ensure the long-term success and legacy within our core regions during this important transition. There will be new market opportunities for you through this transition, and more information about how and when you can get started will be shared later this month.
If you’ve enjoyed free shipping through the Zija Premium Shipping program, you will receive access to unlimited standard ground shipping through the IsaDelivery™ program until the end of your Zija Premium Shipping subscription. At that point, you will have to subscribe to the IsaDelivery program if you want to continue receiving unlimited standard ground shipping. For more information on the IsaDelivery program, please click here.
Unfortunately, no. Isagenix is proud to support U.S. veterans but does so primarily through the ISA Foundation. One of the foundation’s grant recipients is Team Rubicon, a disaster relief organization that mobilizes veterans to provide volunteers to help communities with disaster recovery. Team Rubicon has been very involved in volunteering during the COVID-19 pandemic; they have provided volunteers and transportation to support food banks across the country. We hope to continue supporting such a great organization through our current grant cycle.
Isagenix will not be continuing the Meal Pack program as part of the ISA Foundation. Isagenix Independent Associates are able to make direct financial donations to the ISA Foundation. Another way to contribute is by purchasing IsaKids® Super Smoothie – for every bag purchased, one meal is donated to provide nutrition to a kid in need.
The Zija Miracle Foundation initiatives will transition to the ISA Foundation. This felt like the best choice, as the two foundations are similar in their mission to provide healthy, nutritious meals for underserved children. The ISA Foundation also supports wellness education for all and provides aid for those affected by natural disasters.
START is a community of 18-35 year olds within Isagenix, and our vision is to ignite all young people to own their lives, physically and financially, and through our contributions, create freedom and a lasting legacy. START connects young people all over the world and is full of the most purpose-driven, life-giving people you will ever meet!
If you are in the START demographic, you can connect with us right away on Facebook. Also be sure to follow us on Instagram @start_yourlife to engage and share with our social community. A great way to make sure you don’t miss anything is to regularly check our “Reminders” highlight on our Instagram!
Isagenix does not support a holding tank for new enrollments. If you have any new enrollments in your holding tank upon transition, they will automatically be enrolled on your minor leg. If you would like to place these individuals elsewhere on your team, be sure to do so before the final transition date. If you have a preference of which team you want your new enrollments on, you can set your default preferences in your Isagenix Back Office. You can select all new enrollments to automatically enroll in your minor leg, your Left Sales Team, or your Right Sales Team. You can update these preferences in your Back Office at any time you choose. To update your preferences:
If you or your spouse have active accounts with both Zija and Isagenix, you may only operate one of your businesses after July 13, 2020. This includes accounts which are not in your name, but you maintain some other form of financial interest. You must notify Support@isagenixcorp.com by July 1, 2020 to inform us which account (either Zija or Isagenix) that you elect to continue to build.
Any Isagenix accounts opened after February 1, 2020 will be treated as unauthorized duplicated accounts and will follow these policies:
Upon transition, Isagenix will review and validate all accounts. Any accounts that are discovered of individuals who already had positions, either personally or through some other interest, will be automatically closed.
Yes, all holding volume will roll over with your account upon transition to Isagenix. However, the Mega-Cycle is only effective for those who transition from Zija starting July 13 onward.
Isagenix has a Foreign Exchange Policy that applies to all Isagenix Independent Associates who have 10% of their collective group volume generating from a country outside of their home country. For more information on this policy, please click here.
Isagenix pays out commissions each Monday the week following the pay period. As an example, commissions for the week ending on Sunday, June 7, would be paid out the following week on Monday, June 15.
Isagenix commissions calculate daily and pay weekly one week in arrears. The standard commission week is Monday through Sunday from 12:01 a.m.-11:59 p.m.
Prepaid IsaWallet cards will automatically be mailed to U.S., Canada, and Puerto Rico Members upon first Isagenix IsaWallet payment. Cards generally arrive within two weeks. The first commissions payments with Isagenix will be for July 13-19 and will be paid on July 27, 2020.
Please note that Isagenix does not have access to Isagenix Independent Associates’ IsaWallet accounts and cannot view their balances or reissue lost cards. For help, please contact IsaWallet via phone at 855.805.5037 or via email at Support@IsaWallet.com or visit IsaWallet.com.
Isagenix utilizes different methods than Zija to pay out commissions. For a comprehensive list of what payout methods Isagenix uses in each market, click here.
ProPay commissions that have already been paid will stay with ProPay for an indefinite amount of time. They will not transfer to IsaWallet®. Therefore, we encourage Members to cash out their ProPay accounts.
You can learn more about the Isagenix Team Compensation Plan at IsagenixBusiness.com.
We are committed to ensuring that every Distributor who transitions from Zija has adequate opportunity to reach the same ranking and earnings with Isagenix as they earned with Zija. Because we understand it will take time to adjust to a whole new Compensation Plan, we’re happy to offer the Isagenix Income Assistance Program to those Zija Distributors who qualify.
Isagenix has an activity requirement of 100 PV in the last 30 days. One point of PV is earned for each point of BV from purchasing products (for personal consumption or for resale to Retail Customers) or by sales to Retail Direct Customers through your Isagenix personal website. What’s BV? What Zija refers to as personal volume, Isagenix calls business volume. The concept is the same, but some product values will be different.
Your tax forms for Zija earnings will be available electronically in your Back Office when you complete the Pathway to Isagenix.
Congratulations on your achievement! Isagenix updates Crystal titles once a week each Thursday. If your Crystal rank is not updated the following Thursday after you achieve a new rank, please contact Support@IsagenixCorp.com. For information on Crystal Rank Advancement Bonuses for Zija Distributors, click here for U.S. and click here for Canada.
All Zija sponsorship trees will remain intact during the transition to Isagenix, meaning your position within your teams will remain the same as an Isagenix Associate.
Yes, Leadership Bonuses will be paid out at the end of Cycle 3 of Period 155 as part of your regular commissions check. We’ve made some adjustments due to the timing of the Zija transition. Bonuses will be paid on three weeks, sponsor tree volume has been lowered to 10,000, and you must have been paid one of the four weeks to qualify.
Yes, Lifestyle Bonuses will be paid out at the end of Cycle 3 of Period 155 as part of your regular commissions check. Because the timing of this period end coincides with the Zija transition to Isagenix, backdating will not be available on Monday, July 13. Please make sure to plan accordingly.
Unfortunately, no. The P20/E40 programs, along with the 3&Free program, ended after Period 154 (June 19, 2020). This means that Zija Distributors will not be able to qualify for these titles or bonuses in the period before transition.
As part of the Isagenix transition, you will be given a one-year free International Sponsorship (a US$49 value) from July 13, 2020-July 13, 2021. Be sure to take advantage of it! Learn about our International Sponsorship and what products are in each market. Your International Sponsorship will not automatically renew unless you opt in to auto renewal through your Back Office.
Your new Isagenix rank will be determined by multiple factors. To learn more about how your rank will be determined, click here.
The Zija Income Assistance Program is a program to help Zija Distributors adjust to the Isagenix Team Compensation Plan when they transition and become Isagenix Associates. For more information on how to qualify for the Zija Income Assistance Program, click here.
To learn more about Isagenix products and how to share them, click here.
You can find the full list of discontinued Zija products here.
When determining which products to bring over to Isagenix, we looked at which were the most popular and which accounted for the majority of sales from Zija.
Because of the difference in price structure and compensation plans, Zija Members can expect to see a PV difference on Zija products as they are brought over to Isagenix. To view all the PV changes made, click here.
Yes, we highly recommend you update your payment method after you have access to your Isagenix account. If you previously paid with anything other than a credit card, then you will need to add a valid payment method to your account. For a comprehensive list of what payment methods Isagenix accepts, click here.
Isagenix does not have a loyalty rewards program at this time. However, we do have several incentives, promotions, and contests where Associates and Customers can earn free products. You can learn more about earning free product through promotions and recognition. Also check out the Path with Purpose program for more ways to earn product and swag.
Yes, Isagenix allows Associates and Customers to purchase product in bulk. You’ll have this capability when you transition to Isagenix.
Isagenix Associates and Customers will be able to order Zija products after the official transition date of July 13.
You have several resources if you have questions about product nutrition. You can visit IsagenixHealth.net and submit questions to ACTION, the Isagenix Research and Science team. You can also contact Customer Care for immediate questions. Pro tip: Follow us on social media for product tips, tricks, and fun recipes!
There are many Isagenix products that we’re excited for you to try! For a comprehensive list of Zija products and comparable Isagenix products, click here.
In order to keep Zija bundles available to you for as long as possible, some Zija products were swapped out with comparable Isagenix products where applicable. If you have a Zija bundle on your Autoship, you will continue to receive the individual items in that bundle a la carte (without bundle pricing) after transition. Any Zija product that was part of a bundle but is no longer available after transition will automatically be removed from your Autoship.
The Zija Loyalty Program has been discontinued. Unfortunately, any unused points will not transfer to Isagenix for redemption.
When you’ve transitioned to Isagenix, you’ll have an Isagenix username and password that you can use to log in to the IsaLife™ app. As a current Zija Distributor, you have access to a version of Isagenix Business app. You will gain full access when you transition to Isagenix.
Note: The IsaLife app is only available in the U.S., Canada, Puerto Rico, Australia, New Zealand, United Kingdom, Ireland, Spain, Netherlands, and Belgium. The Isagenix Business app is only available in the U.S., Canada, Australia, New Zealand, and Europe.
You’ll be able to log in to the Associate Back Office after the official transition date. Your Zija username and password will carry over for your initial login. Afterward, you’ll create a new username and password that you will use to log in to your account.
After the official transition, you’ll be able to access your Zija Member Back Office. However, you will have read-only access. The Zija Member Back Office will not be available after July 31, 2020.
You will keep your username and password on your initial login. When you complete the Pathway to Isagenix, you will be assigned a new Isagenix Member ID and will need to create a new password. Your current Zija replicated website will automatically redirect to your new Isagenix replicated website when you complete the Pathway to Isagenix.
If you forget your Zija username and password and are unable to log in to set up your Isagenix account, you will need to call Customer Care and have your Zija ID ready. You can reach out to Isagenix Customer Care at 877.877.8111 Monday through Friday from 9 a.m.-9 p.m. ET.